Refund Policy

Last Updated: January 17, 2026

1. Overview

At GameMintAI, we strive to provide accurate and valuable AI-powered pre-submission game grading analysis services. This Refund Policy explains the circumstances under which refunds may be issued for credit purchases.

2. Analysis Results Are Non-Refundable

⚠️ Important:

Once an analysis is completed and delivered, the service has been rendered. Credits used for completed analyses are non-refundable.

Refunds will NOT be issued for:

  • Disagreement with Results: If you disagree with the grade prediction or if professional grading results differ from our analysis
  • User Error: Poor quality images, incorrect game information, or inadequate photo angles provided
  • Change of Mind: After analysis has been completed and results delivered
  • Unused Credits: Credits never expire and retain their full value indefinitely
  • Professional Grading Discrepancies: Different final grades from CGC, WATA, or VGA compared to our predictions

3. Eligible Refund Circumstances

We may issue refunds in the following situations:

3.1 Technical Failures

  • AI system fails to process images due to technical issues on our end
  • Extended service downtime preventing analysis completion
  • System errors that consume credits without delivering results
  • Processing failures caused by server or infrastructure problems

3.2 Billing Errors

  • Incorrect charge amounts
  • Duplicate charges for the same credit purchase
  • Unauthorized charges to your account
  • Processing errors during payment

4. How to Request a Refund

To request a refund:

  1. Visit our contact page and submit a request with your account details
  2. Include transaction ID and clear explanation of the issue
  3. Provide relevant documentation (screenshots, error messages, payment receipts)
  4. Describe what went wrong and why you believe a refund is warranted

We will review your request within 3-5 business days. Approved refunds are processed within 7-10 business days and will be returned to your original payment method.

5. Credit Expiration

✅ Good News:

Credits purchased on GameMintAI never expire. You may use them at any time, and they retain full value indefinitely. There is no time pressure to use your credits.

6. Understanding Our Service

GameMintAI provides pre-submission analysis for risk reduction, not guarantees:

  • Our AI provides probability-based grade predictions
  • Final grades depend on in-person professional inspection by CGC, WATA, or VGA
  • We are not affiliated with professional grading services
  • Results are guidance to help you make informed submission decisions
  • Grading outcomes may vary from our predictions

7. Contact Information

For questions about this Refund Policy or to request a refund, please contact us.

GameMintAI Support

Website: https://www.gamemintai.com

📋 Quick Summary

  • Analysis results are non-refundable once delivered
  • Credits never expire and retain full value
  • Refunds available for technical failures and billing errors
  • No refunds for disagreement with grade predictions
  • No refunds if professional grading results differ from our analysis
  • Contact us for refund requests